In Partnership with
The Customer Service Training Institute and My Private Seminar

Proudly Present

Customer Service Training for Service Technicians

As A Technician, or Company Who Employs Technicians,
Are You Aware That:

Get The Skills You Need Quickly & Easily!

Over 2 Hours of Audio-Based Training On 2 Easy to Use Disks!

Plus a Copy of Customer Service Training For Service Technicians To Print Out or Use As A Reference!

Now Includes a Special Section On Industrial / Commercial Service!

Audio CD's Allow You To Train Whenever and Wherever You Wish!

No more wasted time! 

Who Needs This These Skills?

Why "My Private Seminar" Audio-Based Training?

You get 2 Audio-Based CD's in this package. 

The first "Service Basics" takes you through the service process from initial contact to the after service follow-up. 

The second CD "The Service Call" takes you through the actual service call. Learn what to say, how to act, how to impress your customers and make a lasting positive impression.

Use these disks in your home, office, or auto CD player! Listen while you are exercising, waiting for a doctors appointment, or just walking on your lunch hour! Whenever you feel like "training", the material is right there for you! (Actually, it's more like "relaxing" than training!) Plus, get a third CD containing your copy of our "Customer Service Training For Service Technicians" View it, print it out for reference, or just keep it loaded on your computer for quick reference.

Customer Service Training for Service Technicians
teaches you:

• How to act on a service call

• What never to say on a service call.

• Common statements that can ruin your chance for success!

• The proper steps to take for a good service call.

• How to increase your productivity!

• How to use service to generate additional revenue!

   Customer Service Training for Service Technicians is a must for any service technician or the company that employs technicians. Service technicians are an important part of your company and they interact directly with your customers each and every day. Use this contact to your advantage. Service technicians require special customer service skills and special techniques while doing service calls. Learn how these skills can improve performance, increase productivity, and reduce stress! Learn how simple phrases and customer service techniques can increase customer satisfaction, improve sales, and become a revenue generator for you and your company!

Added Bonus Audio CD!

"Generating Revenue Through Service"

   This Audio Disk will give you ideas and suggestions on how you can turn your service operation into a money generating enterprise! Most service operations only scratch the surface of their profit potential. Learn how to make the most of your potential and earn the most money possible from your service business. This disk, a $19.95 value, is included FREE with your purchase of "My Private Seminar" Customer Service Training For Service Technicians!

New Content Added!

Commercial / Industrial Customer Service

   This edition of Customer Service Training For Service Technicians includes new material never published before! A special section on Commercial / Industrial Customer Service will be of great value for anyone involved in this area of service. It also has direct uses for those in all other areas of service, too! Learn how to interact and manage multiple customers, contractors, vendors, etc. Find out how you can improve your performance and relationships with these "customers" and create new opportunities and increase your profits! All of this is included in this edition of Customer Service Training for Service Technicians!

Added Bonus!

  It doesn't matter how good any type of training is if you don't know how to apply it! So, to make actually using the information even easier than learning it, we are including a FREE copy of our publication "7 Days To Better Customer Service!" This book gives you an easy to follow plan that will guide you to life long permanent change! Just follow the plan and you will notice the difference! Best of all, this publication is your FREE with your purchase!  After all, we want you to succeed!

Spend Your Training Dollars Wisely!
Eliminate Un-Necessary Expenses & Wasted Time!

   Thinking about attending a one day seminar? Look at these common expenses associated with attending just a one day seminar:

• Seminar Cost -  A good one day seminar will cost you between $150 and $300! (All you leave with is a small workbook with your notes.....)

• Travel Time - Depending on where you live, figure on spending at least 1 hour (sometimes 2) EACH WAY to attend the seminar

• Travel Costs - With gas about $3.00 a gallon this could add considerable cost to your training expense. Don't forget tolls, too!

• Meals - Figure on spending at least $20 for lunch plus "breakfast on the run" and maybe even dinner!

• Time Off From Work - Maybe you have to take a vacation or personal day to attend the seminar. Even if that is not the case, you will have a days worth of work to "catch up on" when you get back!  What's a vacation or personal day worth to you???

• Stress & Other Factors - Why sit in traffic, sit in a room with people with colds, try and keep pace with a trainer that is too fast or too slow, and deal with other distractions (people on cell phones, "talkers" who constantly keep you from hearing, and a myriad of other factors) that are all part of a group based seminar.

   Taking all of these factors into consideration, it would be a conservative estimate to say it would cost you between $225 and $350 just to attend a one day seminar! Double that (plus lodging!) for a two day seminar! The material covered in just the 2 Audio-Based CD's in customer Service Training for Service Technicians will give you the equivalent of a two day seminar! I know you are thinking "It's only two hours of content, how can that equal a two day seminar"?

   Think about a seminar you have attended. They give you 5 minutes worth of information and then talk about it and field questions for the next 30 minutes. Often the same question is asked several times and you find yourself becoming bored and disinterested as the pace slows down or even grinds to a halt! With "My Private Seminar" Audio-based training, you proceed at your own pace. Start and stop when you like. Think about how to apply the concepts in YOUR SITUATION not someone else's! 

   "My Private Seminar" Audio-Based Training is the easiest and quickest way to get the training you need! Results are almost instantaneous. Listen to the CD's this morning and implement the concepts that afternoon! Nothing is faster, nothing is easier, and nothing is more effective!

Just Look At The Benefits You Will See After Learning These Powerful Concepts:

Increased Customer Satisfaction

Improved Performance

Increased Customer Retention

Increased Profits

Reduced Stress